Reviews and Customer Stories
With more than 600 A+ ratings on reliable review sites like Angie’s List, the Better Business Bureau, Google, Houzz, and even Facebook, it’s clear we stand apart from as the best roofing, siding and window company in Rhode Island and Massachusetts. Read on for a small selection of our customer reviews and stories.
Stacey CarvalhoRehoboth, MA
I couldn’t take another window salesperson. The major difference was with how Andy Marshall came to my home – friendly, energetic, as if he was stopping by to say ‘hello’ – professional with a charismatic way about his personality, listening and not overpowering the conversation.
Stacey and Michael CarvalhoRehoboth, MA
Ever wonder what it’s like to compare window companies? The Carvalho family went through a brutal year-long process, but finally found Marshall… What a difference!
“Over the weekend, Michael and I attended the home show in Rhode Island. I spoke with the BBB and RIBA… We understand they cannot single out one particular company over another, however I needed them to understand from a small family perspective the brutal experience of seeing nine window salesmen in the course of a year from big box stores to general companies – the extreme struggle of being easily misdirected, confused from hours of demonstrations and finance options, with sign-on-the-dotted-line sales.
Today’s consumer doesn’t always understand the whole presentation. We want to feel understood and that someone gets our needs. Reviews from Facebook, Angie’s List and Yelp are not always helpful. No one hangs photos of unhappy customers on their wall or booklet. I, as a consumer, depend on these reviews to be accurate. And we’re left feeling the harsh ‘shame on you, it’s your job to research ahead of time.’…
Walking around the home show just made me more frustrated. I went right back to the BBB and RIBA booth and told them buying windows and doors was a major purchase for my family, something more than likely to be done once in a lifetime. How could they help explain my roller coaster road from companies they register?
We told the BBB about Marshall and how it was the last place we called. I couldn’t take another window salesperson. I had enough education in windows as if I was taking an elective in college… The major difference was with how Andy Marshall came to my home – friendly, energetic, as if he was stopping by to say ‘hello’ – professional with a charismatic way about his personality, listening and not overpowering the conversation.
Andy addressed all of our issues and concerns. After viewing everything, he sat down with us and laid out a plan to our solve problems with the windows and doors. There is no performance rating for his team, as it is incomparable with any other installation crew. First of all, it was always a team effort, from start to finish. Marshalls displayed extraordinary attention to detail. Two men in six hours finished my house of 15 windows. Silly as this may sound, Jessica, my tenant, and I will always remember how everyone kept asking if her curtain line was correct!
Sorry for the long note. It was a short conversation with both BBB and RIBA, but I did send this to both of them as well… Michael and I are looking forward to our next home improvement adventure with you and your team.
Thanks so much for all your help.”
WPRO’s Matt AllenWarren, RI
My parents were blown away that they didn’t have to put any money down for their vinyl siding job. Years later, I’m blown away by how beautiful it still looks!
Jay MidwoodWarwick, RI
I am the 4th generation in my family to use Marshall Building & Remodeling. You will not find a more personable, knowledgeable and cost friendly professional group than the Marshall team.
Jason MidwoodWarwick, RI
I am the 4th generation in my family to use Marshall Building & Remodeling. Since buying my house in 2010, Marshall has worked on my roof and replaced a bay window, basement windows and bedroom windows. Tom still shares with me the story of my great grandfather climbing the ladder and getting on the roof and instructing the guys how to do it right (my great grandfather was an accountant, not in construction!). Earlier today I noticed a small water stain on my ceiling. Within an hour, Jeff was here to assess the situation (due to the blizzard) and they are ready to get to work on it soon. You will not find a more personable, knowledgeable and cost friendly professional group than the Marshall team.
Peter RadinBarrington, RI
Excellent company ! I had them replace windows on the entire house. The quality of the work was perfect and a very competitive price. The installer was extremely professional and super nice. I would recommend this company to everyone!!!
Candace IsherwoodNorth Dartmouth, MA
I had all of the windows in my home replaced earlier this year and installed by Marshalls. I couldn’t be happier with the result. They were courteous, on time and knew their stuff. The install was fast. I couldn’t tell they had been there when finished, cleanup was fantastic. Dave spent some time with me going over not just window selection but also patiently answered all of my numerous questions. I don’t hesitate in recommending this company to anyone in need of new, quality windows, I’d do it all over again with this company.
Tony MonizMiddletown, RI
I had all the windows and the front door and sliding door replaced in my house from Andy and Bob and Sean and his crew did an amazing job. I would recommend them to anyone. Top notch work. Very clean and professional. I would hire them again in a heart beat. Extremely satisfied.
Rebecca GibbonsBerkley, MA
Had a great experience with Marshall building & Remodeling. From the first meeting with TJ to the final product they were very thorough. I guess the best recommendation I could give is that I would use them again, a lot of contractors you can’t say that about.
Richard PearsonCumberland, RI
The entire experience with Marshall was top notch! From the initial meeting, to measurements and then the install everything was done in a personable and professional matter. The windows look great and we’re installed in a very timely fashion. I can’t recommend them enough!
Dave IacovelliCharlestown, RI
If anyone who wants to hire a contractor who answers or returns calls Marshall B&R is the one… My wife and I couldn’t be happier… I would highly recommend Marshall B&R!
David IacovelliCharlestown, RI
“Step 1 is complete which is the new roof. If anyone who wants to hire a contractor who answers or returns calls Marshall B&R is the one. The morning of the project start you meet the project manager (in my case Jeff R) and discuss anything that concerns you. Crew arrives, dumpster and material get delivered. I came home for lunch and it appeared a bomb went off (in a good way), entire perimeter of the house was covered in tarps and anything fragile was covered to protect, the main house was striped and shingled except for the front portico. My shed was stripped and was going to be complete after lunch. I came home from work and everything was picked up and put back in place. There were a few perennials that were damaged (no problem they will grow back), bear in mind landscaping was covered with a tarp, ladders and bundles of shingles are heavy. The crew uses a large pull behind magnet to pick up nails, all we found was 1 nail = great job. My wife and I could not be happier and can’t wait for the rest of the work to be done. I would highly recommend Marshall B&R!”
“Step 2 complete > Harvey Tribute windows and CertainTeed Cedar Impressions siding. There were a few issues that were quickly rectified by Project Manager Taylor. The crew broke/bent the onion lamp on my from post is being replaced. The front and patio doors were ordered with incorrect swing, new doors were ordered and will be installed soon. Some landscape plantings were trampled but they will grow back next year. Any big project always has issues but I rate a business the way they respond to issues. Next step new doors.”
Katie SantosEast Providence, RI
From the beginning of working with Marshall, we never felt as though we were just another customer. We felt valued and important.
Art BouchardAttleboro, MA
Before selecting Marshall, I obtained a number of estimates from national competitors as well as some local building supply outlets. Marshall was almost half the price of their competition. Additionally, the triple-pane windows we purchased were at a lower cost than was quoted from other contractors for double-pane units manufactured by the same window company. The Marshalls definitely try to get the best prices for their customers.
Toni MottaCumberland, RI
Tom, your recommendations for materials, design and color were all top quality choices. Shawn and his crew did a beautiful job with the carpentry and attention to detail. You and everyone from your company (including your office manager, Judy) were a pleasure to work with and all were attentive to being sure that I was 100% satisfied.
Bethany IngramBristol, RI
Homeowners who choose Marshall Building and Remodeling as their roofing, siding, and window contractor tend to return to us project after project because of their great experiences with our company. Take Bethany Ingram, for example. She hired Marshall in 2001, when her Bristol home needed a new roof. Fourteen years later, when she needed additional renovations, including new siding, windows and decks, she called us again, remembering her positive experience many years prior.
Originally, Ms. Ingram had worked with our founder, Tom Marshall, but this time around her free quote and consultation came from Tom’s son, Andy Marshall, who’s leading our company’s second generation. “I initially met with Andy to discuss my ideas and needs. He was very professional, but without the pressure to do more than I had planned,” she said. He answered all of her questions, reviewed her siding, window and deck options, and offered design suggestions to help Ms. Ingram make the best choice possible for her home and budget.
Feeling confident and comfortable with our portfolio, history, reputation, and price, she chose us as her contractor a second time around.
And from the start, she was glad she did. “Andy was reachable to address questions and changes in the weeks before the work started. He was able to accommodate my need to have the work done by the first of July.”
Then Ms. Ingram met our crew and her delight went through the roof. “I was most impressed with my crew, Shawn, Taylor and Dan. They were prompt arriving each morning by 7:30, always courteous, professional and entertaining,” she said. “They rarely took breaks. At times, I asked them to take a minute to have a cold drink and something to eat.”
Beyond her appreciation for their workmanship and talent, Ms. Ingram truly enjoyed the crew’s presence. “I felt like my family had grown by three. I felt so comfortable with them that I would leave the house open should they need a bathroom break, refreshment or snack. My neighbors even enjoyed having them around and felt a loss when they completed the work,” she said.
Everyone who has seen the completed job remarks on how beautiful the home looks, as well as the high quality, attention to detail and neatness of the work.
Although Ms. Ingram was sad to see our crew go when the siding, window, and deck renovation was complete, she was absolutely thrilled with the final outcome, which has gotten a lot of attention from neighbors and passersby. “Everyone who has seen the completed job remarks on how beautiful the home looks, as well as the high quality, attention to detail and neatness of the work. I live on the East Bay bike path and at least daily someone would stop to take a picture, ask the crew about the job or snap a picture of the job sign for future reference,” raved Ms. Ingram. “Over the weekend, I had two couples stop in that had had estimates done and asked my opinion of the company and I gave Marshalls honest excellent reviews which they said have swayed them to call and arrange to have the work scheduled,” she added.
I cannot stress enough how happy I am with the completed job and in particular the great team I had during the work
Were she to do it all over again, Ms. Ingram wouldn’t change a thing. “I cannot stress enough how happy I am with the completed job and in particular the great team I had during the work,” she said.
Katie and Manny SantosEast Providence, RI
In 2015, East Providence homeowners Katie and Manny Santos found themselves with the difficult task of hiring the right contractor for their much-needed roofing, siding, window, and deck renovation. They set out to get a few estimates and gather some information, but quickly learned that it can be difficult navigating through the false deals and high-pressured sales tactics out there. The Santos family is thrilled that their path ultimately led to Marshall Building & Remodeling.
Here, Katie shares her experience:
What made you call Marshall Building & Remodeling?
We actually were working with another company and just did not feel comfortable with them or their contract. After speaking to a couple of people who mentioned Marshall Building, we gave them a call to get a comparison quote and ask questions about the process.
What was your experience working with the Marshalls?
From the moment I called the office I felt comfortable. I explained our situation to Anne Marshall and she immediately put us in touch with owner, Dave Marshall. Dave provided us with great guidance on how to navigate the entire process. He gave his opinion on design and always considered our budget as well as what would “make sense” for our house. We never felt like he was trying to “sell” us anything or steer us in a direction we were not looking to go in. Dave listened to our needs and wishes, and was able to help us not only replace the windows (which was the original plan), but to also get vinyl siding, a new deck, front landing, roof and doors.
What did you think about the crews who worked on your home?
We felt like Shawn, Danny and Taylor became part of the family. They were always polite and respectful. My kids loved having them around and watching the work get done. They encountered a couple of problems but always worked through them and never complained. I work from home, but never was made to feel like I was a nuisance or bother… although at times I probably was!!
From the beginning of working with Marshall, we never felt as though we were just another customer. We felt valued and important.
How do you think Marshall differs from other contractors you may have worked with?
This was the first major project we did to the house so our experience was limited and unfortunately, not always great. When we were initially working with another company, we quickly realized they were only there to sell and to move on to the next sale. From the beginning of working with Marshall, we never felt as though we were just another customer. We felt valued and important. Even when I called Dave with a question about an ice damn, he came right over and helped us out. It had nothing to do with the contract or the work being done. We are younger homeowners who do not always know what is the best decision to make when it comes to the house.
However, we truly feel like we can trust Marshall to help us make decisions when it comes to our home and do not feel like they are focusing on the sale or the dollar.
Customer service always appeared to be the top priority, from everyone we encountered. The finance process was also super easy and very affordable. If we did have strong opinions about anything, it was being able to afford the work being done. We received a great interest rate and payment plan.
I would 100% recommend them to friends and family and have no doubt they will have as good of an experience as we did!!
Please share anything else you’d like about your story.
I know moving forward Marshall will always be the first call we make when it comes to the house. Even if it is not a project they can do, I trust their guidance and opinions to point us in the right direction. I would 100% recommend them to friends and family and have no doubt they will have as good of an experience as we did!! Thank you Dave and Team!!!
Arthur BouchardAttleboro, MA
With a 45-year history in the real estate industry, as a property manager and developer of modular homes, Attleboro homeowner Arthur Bouchard had had his share of experiences with contractors and sub-contractors, most of which he recalled being “a struggle and disagreeable.”
So in 2014, when he was hit with the task of hiring a local contractor to replace his two bay windows and 16 double hung windows on his own home, he did his due diligence. His research and comparisons ultimately led him to Marshall Building & Remodeling.
“Before selecting Marshall, I obtained a number of estimates from national competitors as well as some local building supply outlets. Marshall was almost half the price of their competition,” said Mr. Bouchard. “Additionally, the triple-pane windows we purchased were at a lower cost than was quoted from other contractors for double-pane units manufactured by the same window company. The Marshalls definitely try to get the best prices for their customers,” he added.
When thinking about his experience with Marshalls, Mr. Bouchard was impressed at every turn. “Our dealings with the office staff, Anne and Judy, has been most cordial and pleasant. Dave Marshall is most knowledgeable, as well as pleasant and honest,” he said. “The installers were the best I have ever seen!”
As far as Marshall’s craftsmanship and installation techniques, Mr. Bouchard could not have been more impressed with installer Bob Hill and Construction Supervisor, Jeff Ramos. “The installers were the best I have ever seen! Bob Hill and Jeff Ramos are highly skilled, organized, attentive to detail and very neat and thorough in their work,” he raved. “Marshall Building & Remodeling is the most honest and dependable contractor that it has been my privilege to be associated with.”
Bottom line, after all of his years in the real estate industry, Mr. Bouchard had never had an experience like he did with the Marshalls. “At this point, I must make this most unequivocal statement: Marshall Building & Remodeling is the most honest and dependable contractor that it has been my privilege to be associated with,” he said. Adding, “it took me 45 years, but I finally found a contractor that I not only like personally, but one that I trust and is the consummate professional at every level of their business.”
If Mr. Bouchard were to choose one word to describe Marshall Building & Remodeling? “Excellent,” he said.