Reviews and Customer Stories
With more than 600 A+ ratings on reliable review sites like Angie’s List, the Better Business Bureau, Google, Houzz, and even Facebook, it’s clear we stand apart from as the best roofing, siding and window company in Rhode Island and Massachusetts. Read on for a small selection of our customer reviews and stories.
WPRO’s Matt AllenWarren, RI
My parents were blown away that they didn’t have to put any money down for their vinyl siding job. Years later, I’m blown away by how beautiful it still looks!
Jay MidwoodWarwick, RI
I am the 4th generation in my family to use Marshall Building & Remodeling. You will not find a more personable, knowledgeable and cost friendly professional group than the Marshall team.
Jason MidwoodWarwick, RI
I am the 4th generation in my family to use Marshall Building & Remodeling. Since buying my house in 2010, Marshall has worked on my roof and replaced a bay window, basement windows and bedroom windows. Tom still shares with me the story of my great grandfather climbing the ladder and getting on the roof and instructing the guys how to do it right (my great grandfather was an accountant, not in construction!). Earlier today I noticed a small water stain on my ceiling. Within an hour, Jeff was here to assess the situation (due to the blizzard) and they are ready to get to work on it soon. You will not find a more personable, knowledgeable and cost friendly professional group than the Marshall team.
Dennis SmithPortsmouth, RI
If you don’t choose Marshall, you’re making a tragic mistake. And I’ve had a lot of contractors over the years. Marshall’s price is right and the quality is second to none. They stand behind their product and their contractors. I would recommend their company to perform any construction project.
Dennis & Geraldine SmithPortsmouth, RI
“My experience with Marshall Building was spectacular. The team of workers I had for the siding and the roofing were the most professional people I have ever had work on my home. Shawn Rioux [the siding foreman] especially was the absolute BEST. His expertise was beyond great. If you don’t choose Marshall, you’re making a tragic mistake. And I’ve had a lot of contractors over the years. Marshall’s price is right and the quality is second to none. Marshall stands behind their product and their contractors. I would recommend their company to perform any construction project. If you are in need of viewing my home, please do not hesitate to call me.”
Lynn SevignyRiverside, RI
In one day, after the best of 3 estimates within a month’s time, I now have an updated, smart-looking roof. It is warmer, upstairs and throughout house. Marshall even put up the chimney screen, after the job was well over, that I misplaced at the time. Very personable, and a very neat cleanup.
Dave IacovelliCharlestown, RI
If anyone who wants to hire a contractor who answers or returns calls Marshall B&R is the one… My wife and I couldn’t be happier… I would highly recommend Marshall B&R!
David IacovelliCharlestown, RI
“Step 1 is complete which is the new roof. If anyone who wants to hire a contractor who answers or returns calls Marshall B&R is the one. The morning of the project start you meet the project manager (in my case Jeff R) and discuss anything that concerns you. Crew arrives, dumpster and material get delivered. I came home for lunch and it appeared a bomb went off (in a good way), entire perimeter of the house was covered in tarps and anything fragile was covered to protect, the main house was striped and shingled except for the front portico. My shed was stripped and was going to be complete after lunch. I came home from work and everything was picked up and put back in place. There were a few perennials that were damaged (no problem they will grow back), bear in mind landscaping was covered with a tarp, ladders and bundles of shingles are heavy. The crew uses a large pull behind magnet to pick up nails, all we found was 1 nail = great job. My wife and I could not be happier and can’t wait for the rest of the work to be done. I would highly recommend Marshall B&R!”
“Step 2 complete > Harvey Tribute windows and CertainTeed Cedar Impressions siding. There were a few issues that were quickly rectified by Project Manager Taylor. The crew broke/bent the onion lamp on my from post is being replaced. The front and patio doors were ordered with incorrect swing, new doors were ordered and will be installed soon. Some landscape plantings were trampled but they will grow back next year. Any big project always has issues but I rate a business the way they respond to issues. Next step new doors.”
Katie SantosEast Providence, RI
From the beginning of working with Marshall, we never felt as though we were just another customer. We felt valued and important.
Sam CrooksRehoboth, MA
Marshall provided a fair price for the work that was performed, met the time commitments they provided both during the estimate and the installation (they never wasted my time), performed an incredibly good job (I watched), and did an outstanding job cleaning up the property after the work was completed, and they also did an excellent job communicating with me through the entire process.
John & Liz DeLeoDartmouth, MA
David, thank you and your company for one of the most qualitative and professional construction projects ever completed in my lifetime. From the day I met you, I had an inclination that you were different than any other contractor I had ever worked with in my past. You presented a level of confidence that became a reality once we started on our roof. Your constant follow-up to detail and suggestions had made our residence one of the most attractive homes in our neighborhood. The roof is a perfect match to the quality vinyl siding we selected. The overall performance was first class, from the daily cleaning up to the last finished nail that was set on our beautiful bay window. We would be proud if you use this memo as a reference to the best contractor we ever dealt with and the quality of work that was completed.
Samuel CrooksRehoboth, MA
“My first experience with Marshall was meeting with the estimator Mr. T.J. Johnson. The appointment was scheduled for 5:00 PM and Mr. Johnson arrived at 4:59 PM. Mr. Johnson was thorough in his examination of the roof taking careful measurements. I met with a few other companies who sent salesmen to meet with me and it was clear during those meetings that the sales people had never installed a roof: they really could not respond to the questions I asked (one used a google earth photo of my home to estimate the job – hardly adequate). Both companies estimates were higher than Marshalls and were gimmicky (e.g. commit right now and save a percentage).
It was very clear during my meeting with Mr. Johnson that he had in the past installed roofing and he answered my questions thoroughly as well as providing me additional detail that was very, very helpful.
Marshall provided me a times they would deliver supplies, the dumpster and the crew; the supplies, the dumpster and the crew arrived exactly when Marshall said they would. In my experience companies often commit to timelines which they are unable to meet so it was refreshing that Marshall provided a commitment and that they kept to that commitment.
The roofing crew started working at 7:00 AM and they were a whirlwind: I was home when the roof was installed and I was simply amazed at the level of detail and care the crew exercised in installing the roof and with my property in general. By around 1:00 PM my home looked like a scene from a post-apocalyptic movie: there was materials, equipment and people strewn everywhere and by the late afternoon the roof was completed and when they crew left you could not tell they had ever been. A few days later I did find a piece of the old roof and it was about the size of a quarter which is pretty amazing when you consider the mid-day post-apocalyptic scene on the day of the install. Watching the technician install lead flashing on my chimney was the highlight of the day, it is hard to describe the high level of craftsmanship he exercised in this critical function.
All in all Marshall provided a fair price for the work that was performed, met the time commitments they provided both during the estimate and the installation (they never wasted my time), performed an incredibly good job (I watched), and did an outstanding job cleaning up the property after the work was completed, and they also did an excellent job communicating with me through the entire process.”
Bethany IngramBristol, RI
Homeowners who choose Marshall Building and Remodeling as their roofing, siding, and window contractor tend to return to us project after project because of their great experiences with our company. Take Bethany Ingram, for example. She hired Marshall in 2001, when her Bristol home needed a new roof. Fourteen years later, when she needed additional renovations, including new siding, windows and decks, she called us again, remembering her positive experience many years prior.
Originally, Ms. Ingram had worked with our founder, Tom Marshall, but this time around her free quote and consultation came from Tom’s son, Andy Marshall, who’s leading our company’s second generation. “I initially met with Andy to discuss my ideas and needs. He was very professional, but without the pressure to do more than I had planned,” she said. He answered all of her questions, reviewed her siding, window and deck options, and offered design suggestions to help Ms. Ingram make the best choice possible for her home and budget.
Feeling confident and comfortable with our portfolio, history, reputation, and price, she chose us as her contractor a second time around.
And from the start, she was glad she did. “Andy was reachable to address questions and changes in the weeks before the work started. He was able to accommodate my need to have the work done by the first of July.”
Then Ms. Ingram met our crew and her delight went through the roof. “I was most impressed with my crew, Shawn, Taylor and Dan. They were prompt arriving each morning by 7:30, always courteous, professional and entertaining,” she said. “They rarely took breaks. At times, I asked them to take a minute to have a cold drink and something to eat.”
Beyond her appreciation for their workmanship and talent, Ms. Ingram truly enjoyed the crew’s presence. “I felt like my family had grown by three. I felt so comfortable with them that I would leave the house open should they need a bathroom break, refreshment or snack. My neighbors even enjoyed having them around and felt a loss when they completed the work,” she said.
Everyone who has seen the completed job remarks on how beautiful the home looks, as well as the high quality, attention to detail and neatness of the work.
Although Ms. Ingram was sad to see our crew go when the siding, window, and deck renovation was complete, she was absolutely thrilled with the final outcome, which has gotten a lot of attention from neighbors and passersby. “Everyone who has seen the completed job remarks on how beautiful the home looks, as well as the high quality, attention to detail and neatness of the work. I live on the East Bay bike path and at least daily someone would stop to take a picture, ask the crew about the job or snap a picture of the job sign for future reference,” raved Ms. Ingram. “Over the weekend, I had two couples stop in that had had estimates done and asked my opinion of the company and I gave Marshalls honest excellent reviews which they said have swayed them to call and arrange to have the work scheduled,” she added.
I cannot stress enough how happy I am with the completed job and in particular the great team I had during the work
Were she to do it all over again, Ms. Ingram wouldn’t change a thing. “I cannot stress enough how happy I am with the completed job and in particular the great team I had during the work,” she said.
Katie and Manny SantosEast Providence, RI
In 2015, East Providence homeowners Katie and Manny Santos found themselves with the difficult task of hiring the right contractor for their much-needed roofing, siding, window, and deck renovation. They set out to get a few estimates and gather some information, but quickly learned that it can be difficult navigating through the false deals and high-pressured sales tactics out there. The Santos family is thrilled that their path ultimately led to Marshall Building & Remodeling.
Here, Katie shares her experience:
What made you call Marshall Building & Remodeling?
We actually were working with another company and just did not feel comfortable with them or their contract. After speaking to a couple of people who mentioned Marshall Building, we gave them a call to get a comparison quote and ask questions about the process.
What was your experience working with the Marshalls?
From the moment I called the office I felt comfortable. I explained our situation to Anne Marshall and she immediately put us in touch with owner, Dave Marshall. Dave provided us with great guidance on how to navigate the entire process. He gave his opinion on design and always considered our budget as well as what would “make sense” for our house. We never felt like he was trying to “sell” us anything or steer us in a direction we were not looking to go in. Dave listened to our needs and wishes, and was able to help us not only replace the windows (which was the original plan), but to also get vinyl siding, a new deck, front landing, roof and doors.
What did you think about the crews who worked on your home?
We felt like Shawn, Danny and Taylor became part of the family. They were always polite and respectful. My kids loved having them around and watching the work get done. They encountered a couple of problems but always worked through them and never complained. I work from home, but never was made to feel like I was a nuisance or bother… although at times I probably was!!
From the beginning of working with Marshall, we never felt as though we were just another customer. We felt valued and important.
How do you think Marshall differs from other contractors you may have worked with?
This was the first major project we did to the house so our experience was limited and unfortunately, not always great. When we were initially working with another company, we quickly realized they were only there to sell and to move on to the next sale. From the beginning of working with Marshall, we never felt as though we were just another customer. We felt valued and important. Even when I called Dave with a question about an ice damn, he came right over and helped us out. It had nothing to do with the contract or the work being done. We are younger homeowners who do not always know what is the best decision to make when it comes to the house.
However, we truly feel like we can trust Marshall to help us make decisions when it comes to our home and do not feel like they are focusing on the sale or the dollar.
Customer service always appeared to be the top priority, from everyone we encountered. The finance process was also super easy and very affordable. If we did have strong opinions about anything, it was being able to afford the work being done. We received a great interest rate and payment plan.
I would 100% recommend them to friends and family and have no doubt they will have as good of an experience as we did!!
Please share anything else you’d like about your story.
I know moving forward Marshall will always be the first call we make when it comes to the house. Even if it is not a project they can do, I trust their guidance and opinions to point us in the right direction. I would 100% recommend them to friends and family and have no doubt they will have as good of an experience as we did!! Thank you Dave and Team!!!