Reviews and Customer Stories
With more than 600 A+ ratings on reliable review sites like Angie’s List, the Better Business Bureau, Google, Houzz, and even Facebook, it’s clear we stand apart from as the best roofing, siding and window company in Rhode Island and Massachusetts. Read on for a small selection of our customer reviews and stories.
Stacey CarvalhoRehoboth, MA
I couldn’t take another window salesperson. The major difference was with how Andy Marshall came to my home – friendly, energetic, as if he was stopping by to say ‘hello’ – professional with a charismatic way about his personality, listening and not overpowering the conversation.
Stacey and Michael CarvalhoRehoboth, MA
Ever wonder what it’s like to compare window companies? The Carvalho family went through a brutal year-long process, but finally found Marshall… What a difference!
“Over the weekend, Michael and I attended the home show in Rhode Island. I spoke with the BBB and RIBA… We understand they cannot single out one particular company over another, however I needed them to understand from a small family perspective the brutal experience of seeing nine window salesmen in the course of a year from big box stores to general companies – the extreme struggle of being easily misdirected, confused from hours of demonstrations and finance options, with sign-on-the-dotted-line sales.
Today’s consumer doesn’t always understand the whole presentation. We want to feel understood and that someone gets our needs. Reviews from Facebook, Angie’s List and Yelp are not always helpful. No one hangs photos of unhappy customers on their wall or booklet. I, as a consumer, depend on these reviews to be accurate. And we’re left feeling the harsh ‘shame on you, it’s your job to research ahead of time.’…
Walking around the home show just made me more frustrated. I went right back to the BBB and RIBA booth and told them buying windows and doors was a major purchase for my family, something more than likely to be done once in a lifetime. How could they help explain my roller coaster road from companies they register?
We told the BBB about Marshall and how it was the last place we called. I couldn’t take another window salesperson. I had enough education in windows as if I was taking an elective in college… The major difference was with how Andy Marshall came to my home – friendly, energetic, as if he was stopping by to say ‘hello’ – professional with a charismatic way about his personality, listening and not overpowering the conversation.
Andy addressed all of our issues and concerns. After viewing everything, he sat down with us and laid out a plan to our solve problems with the windows and doors. There is no performance rating for his team, as it is incomparable with any other installation crew. First of all, it was always a team effort, from start to finish. Marshalls displayed extraordinary attention to detail. Two men in six hours finished my house of 15 windows. Silly as this may sound, Jessica, my tenant, and I will always remember how everyone kept asking if her curtain line was correct!
Sorry for the long note. It was a short conversation with both BBB and RIBA, but I did send this to both of them as well… Michael and I are looking forward to our next home improvement adventure with you and your team.
Thanks so much for all your help.”
WPRO’s Matt AllenWarren, RI
My parents were blown away that they didn’t have to put any money down for their vinyl siding job. Years later, I’m blown away by how beautiful it still looks!
Tony MonizMiddletown, RI
I had all the windows and the front door and sliding door replaced in my house from Andy and Bob and Sean and his crew did an amazing job. I would recommend them to anyone. Top notch work. Very clean and professional. I would hire them again in a heart beat. Extremely satisfied.
Dave IacovelliCharlestown, RI
If anyone who wants to hire a contractor who answers or returns calls Marshall B&R is the one… My wife and I couldn’t be happier… I would highly recommend Marshall B&R!
David IacovelliCharlestown, RI
“Step 1 is complete which is the new roof. If anyone who wants to hire a contractor who answers or returns calls Marshall B&R is the one. The morning of the project start you meet the project manager (in my case Jeff R) and discuss anything that concerns you. Crew arrives, dumpster and material get delivered. I came home for lunch and it appeared a bomb went off (in a good way), entire perimeter of the house was covered in tarps and anything fragile was covered to protect, the main house was striped and shingled except for the front portico. My shed was stripped and was going to be complete after lunch. I came home from work and everything was picked up and put back in place. There were a few perennials that were damaged (no problem they will grow back), bear in mind landscaping was covered with a tarp, ladders and bundles of shingles are heavy. The crew uses a large pull behind magnet to pick up nails, all we found was 1 nail = great job. My wife and I could not be happier and can’t wait for the rest of the work to be done. I would highly recommend Marshall B&R!”
“Step 2 complete > Harvey Tribute windows and CertainTeed Cedar Impressions siding. There were a few issues that were quickly rectified by Project Manager Taylor. The crew broke/bent the onion lamp on my from post is being replaced. The front and patio doors were ordered with incorrect swing, new doors were ordered and will be installed soon. Some landscape plantings were trampled but they will grow back next year. Any big project always has issues but I rate a business the way they respond to issues. Next step new doors.”