Skip to content Skip to index

< Back to Customer Stories

Katie and Manny Santos

In 2015, East Providence homeowners Katie and Manny Santos found themselves with the difficult task of hiring the right contractor for their much-needed roofing, siding, window, and deck renovation. They set out to get a few estimates and gather some information, but quickly learned that it can be difficult navigating through the false deals and high-pressured sales tactics out there. The Santos family is thrilled that their path ultimately led to Marshall Building & Remodeling.

Here, Katie shares her experience:

What made you call Marshall Building & Remodeling?
We actually were working with another company and just did not feel comfortable with them or their contract. After speaking to a couple of people who mentioned Marshall Building, we gave them a call to get a comparison quote and ask questions about the process.

What was your experience working with the Marshalls?
From the moment I called the office I felt comfortable. I explained our situation to Anne Marshall and she immediately put us in touch with owner, Dave Marshall. Dave provided us with great guidance on how to navigate the entire process. He gave his opinion on design and always considered our budget as well as what would “make sense” for our house. We never felt like he was trying to “sell” us anything or steer us in a direction we were not looking to go in. Dave listened to our needs and wishes, and was able to help us not only replace the windows (which was the original plan), but to also get vinyl siding, a new deck, front landing, roof and doors.

What did you think about the crews who worked on your home?
We felt like Shawn, Danny and Taylor became part of the family. They were always polite and respectful. My kids loved having them around and watching the work get done. They encountered a couple of problems but always worked through them and never complained. I work from home, but never was made to feel like I was a nuisance or bother… although at times I probably was!!

From the beginning of working with Marshall, we never felt as though we were just another customer. We felt valued and important.

How do you think Marshall differs from other contractors you may have worked with?
This was the first major project we did to the house so our experience was limited and unfortunately, not always great. When we were initially working with another company, we quickly realized they were only there to sell and to move on to the next sale. From the beginning of working with Marshall, we never felt as though we were just another customer. We felt valued and important. Even when I called Dave with a question about an ice damn, he came right over and helped us out. It had nothing to do with the contract or the work being done. We are younger homeowners who do not always know what is the best decision to make when it comes to the house.

However, we truly feel like we can trust Marshall to help us make decisions when it comes to our home and do not feel like they are focusing on the sale or the dollar.

Customer service always appeared to be the top priority, from everyone we encountered. The finance process was also super easy and very affordable. If we did have strong opinions about anything, it was being able to afford the work being done. We received a great interest rate and payment plan.

I would 100% recommend them to friends and family and have no doubt they will have as good of an experience as we did!!

Please share anything else you’d like about your story.
I know moving forward Marshall will always be the first call we make when it comes to the house. Even if it is not a project they can do, I trust their guidance and opinions to point us in the right direction. I would 100% recommend them to friends and family and have no doubt they will have as good of an experience as we did!! Thank you Dave and Team!!!

Back to top